CERTIFICATION

	National Outsourcing Association
	Institute of Direct Marketing
	APACS accreditation
	ISO 9001:2000 certification
	ISO 27001:2005 certification
	ISO 14001:2004 certification
	Member of the DMA
	Member of the ISP

"Creating Customer Value"

NewLogic is a new breed of outsourcing specialist. We are pioneers in developing "risk & reward" customer relationships.

Our gain share models are designed to ensure your customers receive the very best experience with your brand. We believe companies who profess to be experts in customer management - should be remunerated based on their results.

Our strategy is always to increase your ROI (or net revenue) by making your offering and the way it is communicated relevant to the recipient. Identifying process efficiencies and reducing marketing costs, whilst increasing your returns, is the foundation of our business.

Client partnerships are also transparent - providing you with performance information in real time. This "open book" approach is based on trust and makes us visible to our clients - enabling them to make informed decisions quickly.

NewLogic's service model is flexible and our comprehensive range of support services can be tailored across a large number of markets. Today's customers expect high quality and flexibility in how they engage brands. Inside you will see examples of companies who have embraced this ethos and are enjoying the benefits of working with us.

"Integral Customer Communications"

We specialise in managing customer interactions where 100% integrity and security is essential.

Supporting many FTSE 100 companies, Mailcom is one of the industry's longest standing and respected outsourcing specialists for business critical communications. Our expertise is managing communication functions that are essential to the success of your business - whether that is processing a high value customer order, collecting cash, managing debt, sending a bill / account statement or dealing with shareholder votes and notifications.

Working in a strictly regulated environment we have adapted our services across many industry sectors, including utilities, financial services and mobile telecommunications.
We also guarantee quality. Often, we adopt service level agreements that are linked to our quality and performance - so your communications are insured. We have also pioneered the use of data and digital technology so that relevant and innovative messages can be tailored to your customers preferred channel.

Mailcom has been leading the market for over 25 years and now works in partnership with an enviable list of FTSE 100 companies.